Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at Satellite Mart you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our return department at orders@satellitemart.com , or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 330-825-1854
Monday - Friday: 10:00 a.m. - 6:00 p.m. ET
By e-mail: orders@satellitemart.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Satellite Mart accepts returns on merchandise from select manufacturers within 30 days. However, Satellite Mart reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

• FUTURE PRODUCT PURCHASES

• A PARTIAL CASH REFUND MINUS 20%

• ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to Satellite Mart on returned items, and Satellite Martwill pay the shipping charges on the replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW:
  • Satellite Mart
    1709 Wooster Rd W
    Barberton, OH 44203
    USA

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at Satellite Mart's discretion. Please be aware that specific manufacturers have more restrictive return policies.