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Customer Support

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. It is also the customer's responsibility to check the Terms and Conditions before purchasing as this portion is updated frequently.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Satellite Mart. The collective work includes works that are licensed to Satellite Mart vCopyright 2012, Satellite Mart  ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Satellite Mart  or purchasing Satellite Mart  products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Satellite Mart  or to purchase Satellite Mart  products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Satellite Mart. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
I state that I am the authorized cardholder indicated on the Order Form or that I have been authorized by the cardholder to use the credit card indicated on the Order Form. In the event the credit card on the Order Form is dishonored, rejected or later contested for any reason, I agree to pay the amount indicated on the Order Form to Satellite Mart. 

All trademarks, service marks and trade names of Satellite Mart  used in the site are trademarks or registered trademarks of Satellite Mart. 

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Satellite Mart  disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Satellite Mart does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Satellite Mart does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Satellite Mart shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Satellite Mart has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Satellite Mart product is mistakenly listed at an incorrect price, Satellite Mart  reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Satellite Mart  reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Satellite Mart  shall issue a credit to your credit card account in the amount of the incorrect price.

Web Catalog Errors

The contents of this site have been carefully checked before distribution and are believed to be reliable, however, no responsibility can be assumed for inaccuracies that may exist, in the description or likeness of its picture. All information and prices on this site are subject to change without prior notice. Our website inventory is updated regularly. All free items (i.e. cable, and gifts) offered with select purchases are subject to product availability. All items have limited quantities available.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Satellite Mart  without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Satellite Mart  may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Satellite Mart.

Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Satellite Mart products) shall be in the state or federal courts located in Summit County, Ohio. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Satellite Mart  products) must be commenced within one (1) year after the claim or cause of action arises. Satellite Mart 's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Satellite Mart  may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Satellite Mart  or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Satellite Mart does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Satellite Mart  is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Satellite Mart  reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Satellite Mart  in its sole discretion.

You agree to indemnify, defend, and hold harmless Satellite Mart its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Satellite Mart  may link to sites operated by third parties. However, even if the third party is affiliated with Satellite Mart.  Satellite Mart has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Satellite Mart These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Satellite Mart seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Warranty Policy:

The components sold by Satellite Mart carry an individual manufacturer's warranty. Satellite Mart does not extend any manufacturer's warranty. All warranty claims must be sent to the manufacturer, or their service representative. Satellite Mart is not liable for product performance. Products are sold as-is with no other warranty, other than the original manufacturer's warranty, unless otherwise specified.

Please read before purchasing from Satellite Mart.
Returns & Replacements

PLEASE READ THE FOLLOWING RETURN POLICY CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms of returns, please do not use this site. It is also the customer's responsibility to check the Return Policy before purchasing as this portion is updated frequently.

Damaged Merchandise
If you receive damaged merchandise, follow the instructions below:

1. If you can visually see the product has been damaged, accept the shipment and inspect it thoroughly. Always document any product damaged on your bill, and have the driver initial the note to verify the problem. Contact your Parcel Carrier immediately with the tracking number(s). Your Parcel Carrier will handle your claim from this point on. Important note: Do not refuse the shipment or ship the product back to us at this time! Doing so will void any damage claim with your Parcel Carrier and with Satellite Mart.

2. If shipped via freight Satellite Mart's obligation ends when the carrier picks up the product at our designated warehouse. The customer must make all damage claims to the trucking company. If you can visually see that the product has been damaged in transit, make a notation on the Bill of Lading before signing it, and have the driver initial the note. It is also helpful if you can take a photograph of the damage. It is important to make your claim to the carrier within 24 hours of receipt of the damaged product.
Defective Merchandise:
Returns accepted on defective merchandise for the first 30 days. Defective merchandise "does not include" cosmetic damage, damage due to lightning, electrical surges, fire, flood, or other acts of God, accident, misuse, abuse, repair or alteration by other than our factory service, negligence, or improper or neglected maintenance. Warranties beyond 30 days usually exist with the manufacturer. Warranties on remanufactured items are 30 days. If you receive defective merchandise, e-mail Satellite Marts Return Department to obtain a Return Authorization (RA) number. Please be prepared to provide the following information:
Full Name
Telephone Number
Email Address
Invoice Number and Date of Purchase
A complete detailed description of the problem

 RA numbers are valid for 7 days only. Items should be returned to Satellite Mart (with a copy of the original invoice) with freight prepaid by the customer. Any item returned beyond the 7 day RA period and/or without a valid RA number will be refused by Satellite Mart. Merchandise must in the original box and must include all manuals, remotes, cables, packing, and other materials. The RA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box. Please thoroughly test any item that you suspect to be defective. A bench fee of $30.00 will be charged for any item returned as defective, and is subsequently found to be non-defective by Satellite Mart technicians. Freight charges for the non-defective merchandise will be the responsibility of the customer. We reserve the right to replace or repair at our discretion. ABSOLUTELY NO REFUNDS All defective products will be accepted directly by Satellite Mart for credit or exchange within 30 days from the date of shipment. We will only accept a return or exchange of an exchange order up to 14 days)

Return shipping is the responsibility of the purchaser and non-refundable. Shipping and Handling Charges are NOT refundable. The customer responsible for return shipping. We realize that it is not the customers fault if a product is defective, but please understand it is not our fault if a product is defective -- we ship what our distributors & manufacturers provide us with. This is why we share the shipping costs associated with a return replacement. The customer will pay for return shipping, and we will pay to ship the replacement. We cannot offer our everyday low prices and absorb the full cost of handling return shipments. If you choose to return a defective unit for credit, the shipping and handling charges are non -refundable.
There are no returns on Free to Air Receivers and dishes
Refunds for items will be issued within the first 10 days. The first 10 days refers to the time period from the purchase date (unless backordered) to the time the customer issues a return tracking number.
All products to be returned must be sent within 10 days from the date of shipment, 100% complete, in original condition, and must include original packing material, manuals, blank warranty cards and all accessories provided by the manufacturer. Satellite Mart will accept products returned by customer for a period of 10 days from the date of sale provided that:
The item is not a Special Order item.
The item is in new and unused condition completely intact with all cables, accessories, manuals, etc. included in the original box.
The item is not electronic in nature. (Any DOA item that is electronic will be covered under our defective merchandise policy, or the manufacturer's warranty. No Refunds will be given.)
No returns on used equipment.
If you wish to return an item, e-mail Satellite Marts Return Department to obtain a Return Authorization (RA) number. Please be prepared to provide the following information:
Full Name
Telephone Number
Email Address
Invoice Number and Date of Purchase

All returns must have a Return Authorization number before Satellite Mart will accept it. RA numbers are valid for 7 days only. Items should be returned to Satellite Mart (with a copy of the original invoice) with freight prepaid by the customer. Any item returned beyond the 7 day RA period and/or without a valid RA number will be refused by Satellite Mart. The RA number should be prominently displayed on the shipping label of each box containing returned product. Do not write on the box. THERE ARE NO REFUNDS WITHOUT AN RA#. We will not be responsible for items returned without an RA#.  REFUSING AN ORDER IS NOT A RETURN.  Shipment refusal is subject to additional $15.00 fee in addition to the the re-stocking fee.  Shipping charges to get the item back to us will be deducted from any refund.
Please Note: Special Orders ARE NOT subject to return, and or refund. This includes all electronics.
Please return Invoice or Packing List with your return or exchange. Please specify reason for return.
Deductions for Returned Products/Cancellation Fees
A restocking fee of 25% (Minimum $15.00) of the sale price and any shipping costs incurred to ship product will be deducted on all returned products. International orders will incur a 30% restocking fee.  Shipping costs incurred to ship any free shipping items will be deducted if returned. Please allow 30 days for refunds.
Any Buy Safe purchase is non-refundable.

If you dispute a charge on the credit card account that was used to purchase a product from Satellite Mart, you will be responsible for any costs incurred to resolve the matter, including a $30.00 retrieval fee if one such applies and an automatic $50.00 chargeback and handling fee that will be billed to your customer account. The purchaser agrees to pay all collection costs associated with the collection of a delinquent account and agree to be responsible for the payment of such costs, filing fees, court fees, and attorney fees and related costs Satellite Mart may incur in collection of sums that are due from me the purchaser on this purchase/transaction with interest at the prevailing rate established by law.

Advanced Replacement
Satellite Mart's policy does not allow for advance replacements. Satellite Mart must receive defective damaged merchandise before replacement products can be released.

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